Our Current Estimated Order Processing Time is 1 Business Day (Monday - Friday).
You can easily view the status of your order by entering the required information below.
We do not offer free samples of our products. However, we do carry items in a variation of quantities and sizes for customers who do not wish to commit to a large purchase.
Nearly everything we produce contains nut oils in some form or fashion. We are not gluten-free and use many grain products throughout our line. Please be aware of this when ordering. Some people have sensitivities to seed or wheat products and we do utilize these as well. Our products are made to be safe for normal external use, but those with allergic sensitivities should be cautioned and exercise their own judgment about whether our products will be safe for their own use or not. AS WITH ANY CONSUMER PRODUCT, YOU SHOULD SPOT TEST BEFORE USING OUR PRODUCTS. OUR PRODUCTS ARE NOT HYPOALLERGENIC IN NATURE AND WILL HAVE VARYING RESULTS.
We publish all of our discount codes and contests on our facebook/twitter page. Please be sure to check both regularly for the most up to date discount info!
We accept most major Credit Cards and PayPal.
We do not test our products on animals. Never have and never will. We are proudly Peta Certified Cruelty-Free + Vegan.
Consumer safety is our top priority. Heavy metals are not added to any of our products.
Please know we are really proud to be processing all shipments in-house at our facility in New Hampshire. We take a lot of care and extra steps to ensure safe delivery of our awesome goods to our amazing customers (thank you!!). We definitely strive for perfection and welcome your feedback about your experience receiving our products so we can find ways to improve our operation.
Orders are generally processed within 1-3 business days (Monday-Friday). If you order before 7am, your order may be processed same day. For special order processing requests, please email us at firstname.lastname@example.org.
We ship most packages via FedEx or United States Postal Service. When you select FedEx as your carrier choice at checkout, please note commercial addresses will be delivered via FedEx Ground and most U.S. Residential addresses will arrive via FedEx Home Delivery.
Here's an estimated Transit Time Delivery Map - current as of October 2017
You can also check here for a current service status which is handy during the winter months for storm delays:
Please note that our preferred shipping carriers (USPS, FedEx, UPS) may experience delivery delays due to increased overall shipment volume during COVID-19.
We take extra care to package orders well and provide fast tracking information so you can follow your package to your front door. We understand there are sometimes circumstances that result in misdirection of packages. We are not responsible for missing or late arriving packages. You will need to contact the carrier of your choosing directly and work with them to locate your package. Most often we find that packages are left with a neighbor.
You will need to create a new order if you would like to ship to more than one address.
Unfortunately, due to the high volume of orders we process, we are unable to use customer's shipping account numbers. Should there be any damaged or missing items in your order, we would not be able to submit a claim for you or send you a replacement.
Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 24 hours of receiving your order so we can find a solution for you!
On rare occasions an item may have been damaged during transit. Please contact us within 24 hours of receiving your order using this form so we can find a solution for you!
All orders placed through www.samsnatural.com will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons customers cannot pick-up orders from our warehouse.
Yes. Shipping to PO or APO/FPO boxes is only available through the United States Postal Service.
You can calculate an estimated shipping cost before you check out right in the shopping cart! To calculate shipping charges, add your items to the shopping cart. Just below the subtotal, you will see "Shipping Calculator". Enter your zip or postal code, then click "Calculate Shipping", This will provide shipping costs for the items in your cart. The online shipping estimate will tell you exactly how much you will be charged for shipping.
No, you will not have to sign for delivery. Without signature, you are acknowledging that neither the shipping provider nor Naturally Uncommon, LLC are responsible for replacing product in the event that your order is missing. If you prefer to request signature-required service, please contact us immediately after your order is placed. Signature service is an additional cost generally between $2.50-5.00 per package due prior to your order shipment.
Yes, we do ship to Canada! We love our Canadian friends and loyalists. Please note though, any duties, taxes, or fees due at the time of delivery are separate from our shipping and handling charges and you are responsible for payment of any applicable fees.
Yes! In addition to the United States and Canada, we ship to Australia, New Zealand, the United Kingdom and several others. To see which countries, just add your items to your cart and then view the Shipping Rates Calculator at the bottom of your cart page and you'll see the dropbox country options. You can see rates immediately just as other countries. Please note, any duties, taxes, or fees due at the time of delivery are separate from our shipping and handling charges and you are responsible for payment of any applicable fees.
Naturally Uncommon, LLC is a US based company. Duties and taxes are the customer's responsibility on any items shipping outside of the United States. The charge shown on our site’s shipping calculator will not show these fees and they will be calculated and charged by the foreign mail handler and due upon delivery.
We would love to hear from you!
Please leave us a message using our Contact Form and we'll get back to you as soon as we can. Most messages receive a reply within 24 hours. Messages left on a weekend will receive replies on the following Monday.
Some customers have reported not receiving our replies. Please check your email spam/junk folder when awaiting a reply.
If you wish to contact us via snail mail:
PO Box 784
Hampstead, NH 03841
To register for a samsnatural.com account please visit the following link:
REGISTER FOR A SAMSNATURAL.COM ACCOUNT
You can view our shipping policies via our shipping tab above.
In order to change your user information, you must first be logged in. Once you are logged in, click on MY ACCOUNT. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.
To register for an account, click the SIGN IN button located at the top our homepage then select new customer sign up. Please note, your billing information must match the information associated with the credit card you are using to place the order. We do not require registration to place an order.
The MY ACCOUNT section of samsnatural.com can be used for a variety of things: changing your user information, checking a current order's status, and viewing past orders. To access the my account section, while either shopping or viewing the main page, click on SIGN IN at the top of the screen. In order to use the MY ACCOUNT feature you must be a registered user. All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in with the unique email and password combination you created during registration, so you can rest easy knowing your information is safe!
You can visit the FORGOT YOUR PASSWORD page to have an email sent to you to reset your password.
In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to cancel or modify your order in any way, please contact a customer solutions specialist. If an order is already processing in our warehouse and being packed to ship, we cannot cancel the order.
Please visit the ORDER STATUS section of our site or, if you are a registered user, you may log into your account and go to the my orders section to check the status of your order.
You will receive an order confirmation email once your order has been placed. Please contact a customer solutions specialist to request an additional copy.
Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 24 hours of receiving your order so we can find a solution for you!
Here at samsnatural.com, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.
We accept visa, mastercard, american express, discover card and paypal as valid payment options. All orders must be placed online.
ECOMMERCE RETAIL TERMS OF SERVICE
This website is operated by Naturally Uncommon, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Naturally Uncommon, LLC. Naturally Uncommon, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
Naturally Uncommon, LLC reserves the right to cancel an order for any reason without reason and refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Naturally Uncommon, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Naturally Uncommon, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 40 Gigante Drive #4 Hampstead, New Hampshire US 03841.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.
If, for any reason, you are unsatisfied with your purchase from our website, you may return it to us within 30 days from the date of purchase for a full refund, less shipping fees and any applicable discounts taken. You must include the original packing slip and use the form on the back to provide us with information about your return. If you don't have the original packing slip, please print a manual return form here and include it with your package. Send your package to:
14 Industrial Way Unit A
Atkinson, NH 03811
If you believe you received a damaged or defective item, please contact customer service at firstname.lastname@example.org.
We can only process merchandise purchased directly from www.samsnatural.com. If you have purchased our product from a vendor, you will have to apply directly to them for any refund/exchange requests.