All orders placed through our website are processed in-house at our facility in Atkinson, New Hampshire. Most orders are processed and shipped within 1 business day. During the occasion of a store-wide sale, our processing times may take a bit longer. For special order processing requests, or for any additional information, please e-mail us at email@example.com.
If the tracking is indicating that your order was delivered but it has not arrived, we suggest
you first contact your local post office (or UPS/FedEx depending on the shipping carrier used). Sometimes a package is prematurely
marked as delivered, or left on the truck until the next day. If you need further assistance, please e-mail us at firstname.lastname@example.org we’ll be happy to help.
If, for any reason, you are unsatisfied with your purchase from our website, you may return it to us within 30 days from the date of purchase for a full refund, less shipping fees and any applicable discounts taken. Please refer to our refund policy for additional details. Shipping charges are not refundable and the customer is responsible for the cost of the return shipping. You must include the original packing slip and use the form on the back to provide us with information about your return. If you don't have the original packing slip, please print a manual return form here and include it with your package. Send your package to:
*Free Shipping applies to ground shipping in the 48 contiguous US states, when chosen during checkout, and for orders with a value of $50 or more after the application of any offers or discounts. Free shipping not available for AK, HI, or outside the US. Orders received today are shipped on the next business day (M-F).